I hope you and your family are keeping well and safe. Nobody knows what the next few months will bring but I wanted to make contact to update you on what we are doing at the practice to ensure we can continue to take care of our patients.
The practice is open and we expect to remain so throughout this crisis, although we may have periods where our service is restricted to telephone and email in order to protect our incredible team of staff. We are of course taking every possible measure to ensure that it remains a safe space for all and an important part of this is to restrict the number of people who come into the store.
Until further notice, we will be offering only what could be categorised as “high priority” appointments. So if you are simply making an appointment for a routine check up or eye examination then we ask that you postpone this until normal service has been resumed. If, however, you are having problems with your vision, have lost your glasses, or any other situation where you need our help, then we will do everything possible to ensure we are here to take care of you.
If you need your glasses adjusting then please contact us to arrange an appointment so we can ensure that the numbers of people within our store are kept as low as possible over this period. If you need supplies of contact lenses and solutions, these can be posted to you. To request this service then either call the practice on 01727866830 or email .
If you are a contact lens wearer, there is no evidence to date that contact lens wear should be avoided by healthy individuals, or that contact lens wearers are more at risk for a coronavirus infection compared to those wearing spectacles. There is currently no evidence to suggest any correlation between the usage of contact lenses and the spread of COVID-19 or a coronavirus infection related to contact lens use. To help maintain healthy contact lens wear, your usual hygiene, lens care, lens replacement and wearing schedules are obviously essential to maintain. Should you develop an eye infection or conjunctivitis, or start feeling unwell (in particular with any cold or flu-like symptoms), lens wear should be discontinued immediately and only resumed no earlier than 7 days after the eye(s) have fully recovered. The affected contact lenses should be discarded and a new pair used when lens wear is resumed.
By taking these steps now, I am confident that whatever the future brings we will be able to continue to provide the high standard of service you have always received. All our staff will remain employed and on full salary throughout the crisis and we look forward to welcoming you back into the store in better times.
With my best wishes